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FAQ - Frequently Asked Questions
How do I access the RMB NIGERIA Asset Management Online Portal?
The Online portal can be accessed through the following link:
https://portal.rmbnassetmanagement.com.ng/
How do I login?
Launch the
online portal
/
Enter your
Login ID
Enter your Password
Click Sign In
Enter the One Time Password(OTP) sent to your registered email or phone
Click Continue
What username should I log in with?
Your username is your Customer ID.
How do I retrieve my Login ID?
To retrieve your Login ID, please send an email to
customercare@rmbnam.com.ng
or call +234 0201 463 7900 or
How do I reset my Password?
Launch the
online portal
Click the Forgot Password Link
Enter your Login ID
Enter the captcha value displayed on the screen
Click Validate Captcha button
Click Submit
Enter the One Time Password(OTP) sent to your registered email or phone
Click Submit
Check your mailbox for a password reset notification email containing a default password. You will be required to change the default password upon first login.
How do I view my Account Statement for a particular period?
Launch the
online portal
On the Investments tab, click Account
Specify the Start Date of the account statement
Specify the End Date of the account statement
Click OK
How do I view my Portfolio Holdings?
Launch the
online portal
On the Investments tab, click Portfolio Holdings
How do I view my Certificates?
Launch the
online portal
On the Investments tab, click Certificates
Specify the Start Date
Specify the End Date
Click OK
How do I view my Portfolio Account Summary per Stock?
Launch the
online portal
On the Investments tab, click Portfolio Summary
How do I Trade?
Launch the
online portal
On the Trade Tab, click Trade
Select the Action, Buy or Sell
Enter the details of the transaction
Click Preview Order and then confirm
What are the trading hours?
The trading hours are between 10.30am and 2.30pm
What happens if I carry out a transaction outside the trading hours?
Purchase or sale of equities can only be carried out during trading hours. Trades carried out outside this time will not be executed
What is Trade History?
Trade History shows a view of all previously placed orders. This view also specifies which orders have been completed, open, closed or executed
How do I view my Trade History?
Launch the
online portal
On the Trade tab, click Trade History
Select Open, Rejected or Cancelled orders to view their respective history
How do I view my Portfolio Transactions?
Launch the
online portal
On the Trade tab, click Portfolio Transactions
How do I view Purchase Contract Notes?
Launch the
online portal
On the Trade tab, click Purchase Contract Notes
Specify the Start Date
Specify the End Date
Click OK
How do I request Treasury Bills?
Launch the
online portal
On the Fixed Income tab, click Treasury Bills
Enter the transaction details
Click Submit
How do I request Primary Market Bonds?
Launch the
online portal
On the Fixed Income tab, click Bonds
Enter the transaction details
Click Submit
How do I view my Fixed Income Request History?
Launch the
online portal
On the Fixed Income tab, click Request History
Select Bonds Request or Treasury Bills Request to view their respective request
What is Market Data?
Market Data shows the real-time prices of active stocks available for trade on the floor of the Nigerian Stock Exchange (NSE) for the day.
How do I view Market Stats?
Launch the
online portal
On the Research tab, click Market Stats
Filter the stats by selecting Gainers or Losers from the dropdown list
How do I view Market Data?
Launch the
online portal
On the Research tab, click Market Watch
How do I view the Bank’s Contact Information
Launch the
online portal
On the Support tab, click Contact Us
How do I view my Profile Information?
Launch the
online portal
On the My Profile tab, click Profile
